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Retail managers are responsible for the day-to-day running of department stores, local or national chain stores, supermarkets and independent shops and ensuring they meet company's targets and policies.
Their main responsibilities include managing, recruiting and training staff; dealing with more complex or sensitive complaints or queries from customers; working to their employer's sales targets by maximising profit and minimising costs; maintaining displays and keeping premises organised and presentable; and organising stocktaking and re-ordering stock.
It is essential that a retail manager ensures that excellent customer care standards are met at all times. The may also be responsible for resolving health and safety, legal and security issues and making sure all staff adhere to health and safety policy.
A retail manager will spend a lot of their time on the shop floor but there will also be administrative work involved, usually in an office based inside the shop. Many shops are open 7 days a week, so weekend and evening work is likely. They should also be comfortable spending a lot of their time standing up and walking around when working on the shop floor and they should have excellent communication skills.
Many managers progress through in-house company training schemes, starting out as retail assistants.
Salaries range from £17,000 to around £70,000 a year.
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