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Retail Assistant

Retail assistants serve and advise customers in shops, stores, outlets, superstores and retail parks.

They are required to answer questions and find items for customers, give information and advice, and to handle payments for customers’ purchases usually using cash, credit/debit cards, cheques and store vouchers.  They are also required to greet customers and to ensure that shelves remain stocked and that their shop looks tidy and presentable.

Other duties may also include accepting and organising deliveries of new stock items, promoting and explaining company finance options and operating changing room facilities.

A retail assistant should have excellent customer service skills and be able to handle all manner of customer enquiries. They should also be willing and able to stand for long periods of time. Work on evenings and weekends may be required.

With experience, there are many opportunities to progress to more senior roles in the shop you work in, such as supervisor or store manager. There are also many opportunities for part time work.  

Salaries start at around £12,000 to £23,000 a year.

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