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The role

Housekeepers or housekeeping managers are responsible for ensuring that hotel rooms are kept clean, tidy and welcoming by room attendants. Housekeepers can also work in health spas, private clubs or holiday centres.
The housekeepers' tasks include:
drawing up shift rotas and allocating daily cleaning duties for room attendants
inspecting rooms to make sure that standards have been met
recording any faults or damage and making arrangements for repairs
recruiting, training and supervising staff
They may also manage a budget, buy in supplies and keep records of expenditure.
How to become a housekeeper
Relevant qualifications and experience in the hospitality industry are required. Room attendants who show key skills such as organisation and communication can work their way up to housekeeper. Useful qualifications include BTEC Level 3 Diploma in Hospitality Supervision and Leadership Skills and NVQs in hospitality, hospitality supervision, or hospitality and catering.
A BTEC HNC/HND or degree could lead to a senior management position. Ideal course subjects include hospitality management, hotel and catering management, and international or European hospitality management.


Skills and Knowledge required

  • the ability to encourage and motivate staff
  • strong communications skills
  • good organisational skills
  • attention to detail
  • the ability to cope with crises and make effective decisions
  • good numerical ability


The hours

Housekeepers work on a shift basis, including weekends and public holidays.


Housekeepers can earn between £15,000 and £18,000 a year, with senior housekeepers earning around £28,000, annually. If accommodation is provided there may be a reduction in salary to cover rent and living expenses.


Useful websites - the sector skills councilf for hospitality, travel, leisure and tourism

online magazines