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The role

A Housekeeper, or Housekeeping Manager, oversees the cleaning of rooms in hotels and other residential accommodation, such as holiday centres or health spas, through the management of the rest of the housekeeping staff.

They may recruit and train staff, as well as drawing up shift rotas and cleaning duties for them. Housekeepers will also inspect rooms to ensure that rooms meet the hotel’s standards. They may potentially organise the purchase of supplies such as cleaning products, which often means handling a budget as well. 

How to become a Housekeeper

It is possible to become a Housekeeper either by gaining experience in the hospitality industry, or achieving qualifications in it.

Room attendants who show aptitude in their work may progress up to the level of Housekeeper.

Regarding courses, there are NVQs in hospitality in various forms, while there is also a BTEC Level 3 Diploma in Hospitality Supervision and Leadership Skills – all would be relevant.

There are also hospitality management courses available to foundation degree, BTEC HNC/HND or degree level. Courses at these higher levels may help candidates towards more senior management positions in the future.

Once employed, Housekeepers are usually trained by their employers, and may take other qualifications such as the degrees mentioned above, or an NVQ in Housekeeping or Hospitality while working.

Skills and knowledge required

  • Attention to detail
  • Good leadership and communication skills
  • Strong organisational skills
  • Good with numbers
  • Ability to cope under pressure


Housekeepers often start on a salary between £15,000 and £18,000 a year. This can go up to around £28,000 for those with more experience.

The hours

Housekeepers usually work in shifts that will include weekends and public holidays. It can be full or part-time work.

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