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Customer Services Assistant/Manager

A customer service assistant is the interface between the industry and the customer, acting as a company’s first point of contact. They are required to advise customers on a product or service and respond to any queries or complaints a customer may have. They may also be required to take payment and issue refunds. The role encompass a range of customer-orientated tasks and these tasks vary greatly, depending on the employer. Sectors employing customer services assistants include retail, manufacturing, electricity, gas and water suppliers, banking, insurance, travel and tourism, IT and telecommunications and  local government.

A customer services manager manges a team of customer service assistants. They are involved in recruitment and training, arranging work rotas and dealing with all general staffing issues. They may also deal with more serious or sensitive customer enquiries.

Customer service assistants and managers may be expected to work evenings, weekends or bank holidays. Part-time work is sometimes available for customer services assistants.

Salaries start at around £12,000 a year for a customer services assistant. A customer services manager could expect to earn around £50,000 or more a year.


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