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Credit controllers are responsible for recovering unpaid money from
businesses or individuals. They could work for a collection agency
hired by a company to collect debts from businesses (commercial
collection) or individuals (consumer collection). Credit controllers
also work in a company’s finance or credit department, chasing late
payments from suppliers or customers.
Finally, Credit controllers are usually
based in offices or call centres. Field collectors though, usually
work from home and travel to visit clients in their homes or
How to become a credit controller
Employers need recruits with some good GCSEs (A-C), including maths.
Additional qualifications in book keeping and maths are an advantage.
Skills and Knowledge required
• good spoken and written communication skills
• an assertive but tactful manner
• calmness under pressure
• an organised and methodical approach
• the ability to work to strict deadlines
• good negotiation skills
• the ability to explain financial matters firmly and clearly
• good mathematical skills
• administrative and computer skills
Salaries range between £13,000 and £22,000 a year, though team
leaders can earn around £30,00 a year or more. Bonuses and commission
may be available and some employers offer a car and fuel
Credit controllers typically work 9am to 6pm, though evening and
weekend shift work is common.
www.icm.org.uk (Institute of Credit Management)
www.csa-uk.com (Credit Services Association)