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Claims handler

The role

Claims handlers deal with people making claims on their insurance policies. They usually specialise in one type of insurance, such as travel, household or motor insurance. They also tend to deal with straightforward claims that fall within an agreed payout limit.


How to become a claims handler

GCSEs (A-C) including English and maths, are desired by some employers, while others want A levels or an equivalent such as the 14-19 Diploma in Business, Administration and Finance.  Apprenticeships are another way of securing work as a claims handler.

Some companies will test your skills (such as communication, numbers and IT) instead of asking for formal qualifications.


Skills and knowledge required

Potential claims handlers need to possess:


  • good spoken and written communication skills
  • excellent customer service skills
  • accuracy and attention to detail
  • tact and assertiveness when dealing with customers who may be distressed or angry
  • the ability to work well under pressure
  • good administrative and computer keyboard skills
  • respect for confidential information.



Starting salaries range from £13,000 to £17,000 a year, with graduate trainees or experienced claim handlers earning up to £20,000. Promotion to claims negotiator can lead to earnings of up to £30,000.



Full-time claim handlers tend to work a 35 to 40 hour week from Monday to Friday or do shifts, including weekends and evenings.


Useful websites (Diploma in business, administration and finance)

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